Customer Support: We're Here to Help!
Customer Support: We're Here to Help!
At Threyas, we believe in providing exceptional customer service. We're dedicated to ensuring a smooth and enjoyable shopping experience for every customer. Whether you have a question about our products, sizing, order status, or anything else, our friendly and knowledgeable customer support team is here to assist you.
Here are the ways you can reach us:
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Email: Our preferred method of contact is by email. You can reach us at threyas.fashions@gmail.com. We strive to respond to all emails within 24 business hours.
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Phone: For urgent inquiries, you can also contact us by phone at +91 77991 13588. Our phone lines are open from Monday to Friday, 10:00 AM to 5:00 PM IST.
What We Can Help You With:
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Product Information: Have questions about a specific product? We can provide detailed information about materials, sizing, care instructions, and anything else you need to know.
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Order Inquiries: Need to track your order, inquire about its status, or make changes to an existing order? We're happy to assist you.
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Returns & Exchanges: Unsure about our return and exchange policy? We can explain the process and answer any questions you have.
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General Inquiries: Do you have a question that doesn't fall into the categories above? No problem! Our team is happy to help in any way they can.
Making Contact:
When contacting us, please provide as much detail as possible about your inquiry. This will help us resolve your issue faster and more efficiently.
- If you're inquiring about an order, please include your order number.
- For product-related questions, specify the product name or style number.
- If you're requesting a return or exchange, please provide details about the item(s) you wish to return/exchange and the reason for your request.
We Value Your Feedback:
Your feedback is important to us! We use it to improve our products, services, and overall customer experience.
- Feel free to share your thoughts about your shopping experience with Threyas.
- Let us know if you have any suggestions for improvement.
We're here to ensure you have a positive and enjoyable shopping experience at Threyas. Don't hesitate to reach out if you have any questions or concerns. We appreciate your business!
